For Renters:

1. When you request to rent an item, your payment method is authorized but not charged
2. Once the owner accepts your rental request, your payment method is charged
3. The funds are held securely until 24 hours after the rental period begins
4. After this 24-hour period, the owner receives their payment

For Owners:

1. When you accept a rental request, the renter is charged
2. You'll receive the payment 24 hours after the rental period begins
3. This delay provides protection for both parties
4. Funds are deposited directly to your selected payment method

When refunds are available:

• The owner cancels the rental before it begins
• The item is not as described or has significant issues
• The item is not available at the agreed pickup time
• You cancel more than 48 hours before the rental period

How to request a refund:

1. Go to your Current Rentals page
2. Find the rental in question and click "Report Issue"
3. Select "Request Refund" from the options
4. Provide details about why you're requesting a refund
5. Submit your request for review