What happens if an item is damaged?

Accidents happen, but we have processes to handle damage fairly.

If you're the Renter

• Report the damage immediately through the app
• Document the damage with photos
• Be honest about what happened
• Work with the owner to resolve the issue

If you're the Owner

• Document the damage with photos when the item is returned
• Report the issue through the app within 24 hours
• Provide evidence of the item's condition before the rental
• Our support team will help mediate a fair resolution

Resolution Process

We encourage both parties to communicate and reach an agreement. If needed, our support team can step in to help resolve disputes.